If not, we want to know why, so that we can endeavour to put matters right and improve our procedures for the benefit of future clients.
If you have any queries on your report, the best person to answer this would be the Surveyor, Engineer or Specialist who prepared the report and you should contact them in the first instance. Most queries can be sorted out over the telephone quite quickly.
If you have a more serious complaint, you should put this in writing to the Surveyor, Engineer or Specialist who prepared the report and copy it to our Control Centre. Your letter should set out all your complaints, and give full details of the circumstances. You should provide copies of any relevant documents. Written complaints will be investigated and we will normally give you our written reply within 21 days.
If you are dissatisfied with any aspect of our handling of your complaint, you should write to The Quality Assurance and Control Director, who will personally conduct a separate review of your complaint and will normally give you a written reply within 14 days.